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Front Desk / Customer Service Coeur d’Alene

Front Desk / Customer Service

Part Time • Coeur d’Alene

Turn Your Passion Into Your Career

Benefits:
  • Employee discounts
  • Flexible schedule
  • Paid time off
  • Training & development
Company Overview

IF YOU’RE PASSIONATE ABOUT KIDS AND THE SPORT OF SWIMMING, YOU’RE AT THE RIGHT PLACE.

Join our swim family that gets to enable a lifetime of water safety and opportunity by teaching the joy and skill of swimming! We are invested in helping you be the best you can be in and out of the water!

Front Desk Job Description
Reports to: General Manager
Description:
Enthusiastic self-starter who wants to build something amazing!  Serves clients and visitors by greeting, welcoming, and directing them appropriately; helps keep appointments running on-time; maintains office operations by receiving and distributing communications; maintains supplies and equipment; maintains facility appearance and cleanliness with the assistance of a spectacular team!

Essential Duties and Responsibilities (including but not limited to):
  • Welcomes visitors and clients by greeting them, in person or on the telephone; answering or referring inquiries. 
  • Forwards information by receiving and distributing communications; collecting and mailing correspondence; copying information. 
  • Maintains client accounts by recording accurate and up-to-date information, taking client payment when necessary; scheduling classes and appointments. 
  • Assists clients with retail merchandise; is knowledgeable of all retail products and information; manages retail sales. 
  • Schedules, promotes and participates in special events, and keeps all client communications updated, and visibly posted in public areas of lobby. 
  • Complies with employment expectations; makes appropriate adjustments when requested by management, including evaluation feedback; upholds standards of all signed contracts. 
  • Contributes to team effort by accomplishing related results as needed. 
Other Duties: Perform other duties as assigned.

Position Qualifications and Requirements:
  • Happy and professional disposition; loves kids and is joyful and enthusiastic
  • Exceptional customer service focus: deliver a quality experience, can handle the pressure of customer escalations
  • Strong communication skills including telephone, verbal and written communication, and listening
  • Experience with computer scheduling software
  • Experience using spreadsheets and word processing software such as Microsoft Windows
  • Outstanding multi-tasking abilities: able to handle and coordinate multiple schedules; keep swim instructors and customers on time; answer phone lines; etc.
  • Dependable and flexible schedule: will be required to work some evenings and weekends
  • Preferred qualifications: 
    • Strong customer service skills
    • Self-starter
    • Comfortable working on the phone
    • Strong computer skills
    • Ability to work independently

Hours: 20-30 hours per week; morning shift  (8:30a-1:30p)

Compensation: Commensurate with experience and skills
Compensation: $16.00 - $17.00 per hour




This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to SafeSplash + SwimLabs Swim School Corporate.

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Unlike any other place you've worked!

...It all sounds great, doesn't it?

Flexible Schedules
Employee Rewards Program
FUN Environment
Opportunities for Personal Growth
Multiple Employment Tracks
No Experience Necessary - We'll Train!
Opportunity to Make a Real Difference
Exclusive Swim Lesson Discounts